Privacy Policy

Information You Provide Directly

This includes information you give us when you contact us, request a consultation, or engage our services:

• Contact information (name, email address, phone number, business address)
• Business information (company name, industry, size, current technology needs)
• Project details and requirements for chatbot deployment
• Communication preferences and feedback
• Payment information (processed securely through our payment partners)

Information Collected Automatically

When you visit our website or use our services, we automatically collect certain technical information:

• Website usage data (pages visited, time spent, navigation patterns)
• Device information (browser type, operating system, IP address)
• Performance data to improve our chatbot solutions
• Cookies and similar tracking technologies for website functionality

Service Delivery and Support

• Developing and deploying chatbot solutions tailored to your business needs
• Providing ongoing technical support and maintenance services
• Communicating about project progress, updates, and service changes
• Processing payments and managing billing for our services
• Troubleshooting technical issues and optimizing chatbot performance

Business Operations

• Responding to your inquiries and consultation requests
• Analyzing service performance to improve our chatbot solutions
• Developing new features and capabilities based on client needs
• Maintaining accurate business records and client relationships
• Complying with legal requirements and business obligations

Service Partners and Vendors

We work with trusted partners to deliver comprehensive chatbot solutions:

• Cloud hosting providers for secure data storage and processing
• Payment processors for handling billing and transactions
• Technology partners for specialized chatbot platform integrations
• Analytics services to improve website and service performance

All partners are contractually required to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law, including:

• Response to court orders, subpoenas, or legal processes
• Protection of our rights, property, or safety, or that of others
• Investigation of fraud, security issues, or violations of our terms
• Compliance with applicable laws and regulations

Technical Safeguards

• Encryption of data in transit and at rest using industry-standard protocols
• Secure cloud infrastructure with regular security updates and monitoring
• Access controls and authentication requirements for all systems
• Regular security assessments and vulnerability testing
• Automated backup systems with secure data recovery procedures

Organizational Measures

• Staff training on data privacy and security best practices
• Limited access to personal information on a need-to-know basis
• Regular review and update of security policies and procedures
• Incident response plan for addressing potential data breaches
• Vendor security assessments for all third-party partners

Access and Correction Rights

• Access: You can request a copy of the personal information we have about you
• Correction: You can ask us to correct inaccurate or incomplete information
• Updates: You can update your contact preferences and account information at any time
• Explanation: You can ask us to explain how we use your information

Control and Deletion Rights

• Opt-out: You can unsubscribe from marketing communications at any time
• Deletion: You can request deletion of your personal information (subject to legal requirements)
• Portability: You can request your data in a portable format when technically feasible
• Restriction: You can ask us to limit how we use your information in certain circumstances

How to Exercise Your Rights

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and work with you to address your concerns.

Please note that some requests may require us to verify your identity to protect your information. We may also need to retain certain information for legal or business purposes, which we'll explain if applicable.